We get the jitters; ticket packages may not have arrived for the festival you’re flying into town for, or you may be looking with envy at the many packages having statuses out there. Whatever the case, we’re here to remind you that you’re looking at one of the most customer-focused companies on the planet, employed by people who will make damn sure you get into the festival you’ve paid for an anticipated all year.

Yesterday, Pasquale Rotella released this statement regarding packages:Screen Shot 2016-06-11 at 12.38.43 PM

He emphasized the fact that a third party bore some responsibility for the mishap, and will assure you get the wristband that will let you in the show and the swag that comes with it. Whatever accident happened is unfortunate, but bear in mind that despite the happy go lucky statuses you see on the page, each and every Insomniac employee is going through the ringer at the moment to make sure everything is perfect for their 20th-anniversary celebration.

Will call is located at Caesar’s Palace, with ticket pickup times below:

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