The COVID-19 outbreak has thrown events into a special kind of chaos, especially Ticket brokers. Many events are being canceled, but some are being postponed indefinitely or rescheduled. In the midst of this unpredictability, Ticketmaster has decided to change its policy regarding refunds on these events.

Previously, the company’s policy issued refunds no matter what the above circumstances. The company’s website now reveals a new policy on postponed and rescheduled events: “If an event organizer is offering refunds for postponed or rescheduled events, a refund link will appear on your Ticketmaster account. Otherwise, you are encouraged to periodically check back online to see if the status of your event has changed.” If an event does not specify this, however, the responsibility is now put on the customer to sell the ticket via the website’s “Verifier Reseller program.”

StubHub is currently facing a lawsuit for holding back refunds on newly postponed NHL games. Though several events have been rescheduled to Fall dates, the novel Coronavirus has not been fully contained yet. More event postponements- potentially even final cancellations- may come to pass.


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